1. Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product is damaged during delivery.
- You received the wrong product.
- The product has a manufacturing defect.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be returned with all original packaging, accessories, and tags.
- Include proof of purchase (Order ID or Invoice).
2. Non-Returnable Items
Returns will not be accepted in the following cases:
- Change of mind after purchase.
- Products damaged due to misuse or improper handling.
- Products that have been used, washed, altered, or modified.
- Items without original packaging or missing accessories.
- Clearance, promotional, or final sale items (unless received damaged or incorrect).
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Email: clicktobuy@outlook.com
To help us process your request quickly, please include:
- Order Number
- Photos or video of the product
- Photos of the packaging
- A brief description of the issue
4. Refund Process
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds for prepaid orders will be processed to the original payment method.
- Refunds are generally processed within 5–7 business days after approval. The exact time may vary depending on your bank or payment provider.
For Cash on Delivery (COD) orders, the refund will be processed through a bank transfer or another mutually agreed method after the required details are provided.
5. Return Shipping
If the return is due to:
- Wrong product delivered
- Damaged product
- Manufacturing defect
We will arrange or cover the return shipping, where applicable.
For returns not caused by our error, the customer may be responsible for return shipping charges.
6. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation may not be possible.
7. Contact Us
For any questions regarding returns or refunds, please contact us:
Email: clicktobuy@outlook.com
Business Address: Rajasthan, India